Maintenance and Renovation

Facilities and Real Estate Services staff provide hundreds of services ranging from event setup and cleanup to HVAC, electrical, plumbing, painting, and locksmith services. If you need assistance or have a question about your projects, contact your Building Manager by selecting your building from the dropdown menu on the Contacts page.

Service Request

Most service requests are initiated through our computerized maintenance and management system, AiM. The system allows you to submit a customer service request and track your work order.

To initiate a request, click the link below:

Initiate Service Request

If you have a question about your service request or are experiencing trouble with the system, please call 215-898-7208.

Below is a description of the types of service requests:

Maintenance Request

A maintenance request is a routine repair to your space.

Small Projects

Small projects are typically renovations or improvements to a space that totals less than $100,000. For more information about these types of projects, please download the Small Project Guidelines.

If you would like to initiate a project, please use the form below.

Lock and Key Services

Our Lockshop repairs and replaces panic bars, locks on doors, desks, and cabinets.  For these services and if you need a key duplicated, please place your request through AiM. You may also get keys duplicated from the Lockshop during their open hours:

Tuesday and Thursday, 12:30-1:30 pm
3101 Walnut Street

Large Projects (Capital Projects)

Larger, capital projects are not initiated with AiM. Please see the Capital Projects section of our site for more information.

Go to Capital Projects

Leased Space

If you have a maintenance request in a leased space building, please click the link below.

View Leased Space


If this is an emergency, please call the Work Control Group directly at 215-898-7208.